Requirements Elicitation for Personalized ERP Systems: A Case Study

Enterprise Resource Planning (ERP) systems often place huge demands on their users. The wide variety of functions and features offered throughout the system often lead to systems that are far from intuitive and may hinder efficient use. Moreover, many users need only a part of the functions to fulfill their work tasks effectively. Therefore, from the perspective of a specific user, providing all the options makes the system more complicated than necessary. The usability problems which are the result of the complexity of an ERP system may be reduced by personalizing it (Benyon, 1993). Another AbsTRACT